Returns and Warranties

Thank you for your purchase and trust in TiendaMTB.com. The following information provides guidance in case you are not happy with the goods received, has detected a fault within the warranty, shipment has arrived damaged or products delivered do not match your request.

We distinguish between several possibilities:

Goods damaged or Lost in Transport

Despite careful handling and luxurious materials to manufacture packages, products may be damaged or lost during shipping. For this reason, it is essential to observe some basic points at the time of receiving the goods:
• The number of packages delivered corresponds to what indicated in the transport document.
• That the packaging is intact, undamaged, not wet, and no signs of tampering in closing materials (tape or staples).

Should you detect a problem, and indicate strong hand on the carrier's delivery note anomalies found on receipt (packing in disrepair, do not match the packages delivered with the delivery note, etc ....).

Furthermore, it is necessary to check the entire order. Compare the contents of the box with the invoice inside the package. Important: Sometimes orders are divided into two or more shipments for logistical reasons. For this reason, it may happen that the entire order does not arrive the same day. The contents of the shipment is specified in any case the invoice. Thus you can deduct if you still lack a shipment with the remaining products or really an error and lack any product.

In case there is obvious damage or loss occurring during transport, please contact us IMMEDIATELY. We insist that should proceed expeditiously to communicate these facts. If the deadline expires 24 working hours we can not proceed to seek recovery of damages to the insurer, so any expense incurred in the claim must be borne by you.

If you notify us in time, TiendaMTB.com be responsible for negotiating with the carrier solution incidence. Since entering third game companies, we can not guarantee within resolution, but try to let you get back your order ASAP.

Error on products shipped

Although we control before shipment, sometimes it can happen that lack any product or we have made a mistake in sending the selected size or color for you. In these cases, you have within 7 calendar days of receiving the shipment to contact us and communicate the issue. Since the mistake was ours, we will take care of all the arrangements and costs for collecting the wrong product and give a correct one.

The product should return it to us in perfect condition and in original packaging. Be sure to protect it, package it, and close it well so that there are no problems on shipping. We will send you the instructions to follow, and send a messenger to your home or place that tells us to pick up the package. Once you receive them and check that it is in perfect condition, we will send you the right product at no cost to you.

Changes in size, color, etc ...

If a mistake by the customer in sizing or other attributes, collect and send you the new size for free if your order exceeded 100 euros. For lower purchase cost of returning and new shipment will be 9 € for Spain. It has 15 calendar days from date of receipt to contact us and request the change.

We will send you the instructions to follow, and send a messenger to your home or place that tells us to pick up the package. Once we receive them and check that it is in perfect condition, we will give the desired product.

To limit damage to the original package, we advise, where possible, put it in a second box, and prevent any adhesives or tapes case directly on the original product package (at least wrap it in paper). Will not accept returns with original packing damaged.

The products are returned in their original packaging in new and complete (with accessories, manuals, etc ...) will be accepted. No items have been sent incomplete, damaged, or dirty mounted by the Buyer will be accepted. For hygiene reasons no changes of culottes and underwear are made.

Refund for cancellation by the client

The buyer has 15 days to return a product which is not satisfied. Within this period, you can return the product (shipping costs be borne by both the leg, and back) along with a copy of the invoice.

To limit damage to the original package, we advise, where possible, put it in a second box, and prevent any adhesives or tapes case directly on the original product package (at least wrap it in paper). Will not accept returns with original packing damaged.

We recommend that you return the goods by registered mail or insurance to be done with the carrier you choose, the value of the product. In no event shall we be liable for any damage or loss that may occur during a return by the customer. In any case, any return costs are borne by the buyer.

The products are returned in their original packaging in new and complete (with accessories, manuals, etc ...) will be accepted. No items have been sent incomplete, damaged, or dirty mounted by the Buyer will be accepted. For hygiene reasons no changes of culottes and underwear are made.

Once received the product, our technical service review and if everything is correct, proceed to refund the amount paid for the product (the same form of payment used by the client when he placed the order will be used).

Warranties

All products sold in our website are guaranteed for at least 3 years from the manufacturer that protects you against defects and other manufacturing defects. If the product is a second hand or used product the warranty is of 1 year.

If the buyer want to make use of the warranty, before need to contact with TiendaMTB.com indicating your contact details, date of purchase, the defective product and the problem you have. Depending on the brand of the product, we will inform you of the next steps for the speedy resolution of the issue.

If the product does not have home service, we will send a messenger to pick up your product along with a copy of the invoice. To limit damage to the original package, we advise, where possible, put it in a second box, and prevent any adhesives or tapes case directly on the original product package.

The cost of collecting and subsequent delivery shall be borne by TiendaMTB.com unless the manufacturer finally established should not be applied guarantee for any specific reason. In that case, the customer must pay the shipping TiendaMTB.com generated.

Once received the product, we will contact the manufacturer or importer, we will check if the warranty apply, and if so we will process as such. In the event that the warranty does not cover the costs, we will notify you and make you a repair estimate without obligation.

In case of defects and damage due to external circumstances, strokes, accidents, especially electrical accidents, wear, installation and use not in accordance with the manufacturer's instructions, any warranty is excluded. Also excluded from warranty are products modified, repaired by the customer or another person not authorized by the manufacturer.

In any case, TiendaMTB.com not accept liability if the product manufacturer refuses to apply such guarantee for the above reasons. The time taken for eventual replacement or repair of the product depend exclusively on the policies of the manufacturer.

We have complaint forms available to customers at our offices.